Shipping & Return Policy

Damaged Product

In order to receive credit for damaged products or shortages all claims shall be made within 2 business days of delivery.  Any damage claims submitted to RGO more than two (2) business days post delivery can not be guaranteed.

Transit Delays

All projected delivery dates, although running 97% + on-time are estimates per the carriers projected transit times.


Claims for product found to be defective due to processing must be made promptly but no later than within 30 days of receipt of product. Upon confirmation of the defect, RGO shall promptly refund or credit the purchase price paid for the products in question or replace the products, at RGO’s option. The foregoing remedy shall be your sole remedy for failure to comply with the warranty.